Culture & careers
We believe great work starts with a great environment. At Pollards, we champion collaboration, growth and good humour — creating a culture where people are proud of what they do and enjoy doing it.
Opportunities
There are currently no vacancies
Promotional Merchandise Account Manager - Plymouth
Client Services – Plymouth, Devon (Hybrid)
Build Brands That People See, Use and Remember
At Pollards, we help brands show up in the real world.
From merchandise and clothing to print, creative and fulfilment, we bring ideas to life in a way that connects with people and delivers impact. Rather than working with multiple suppliers, our clients rely on us as one accountable partner to deliver consistent, high-quality brand experiences.
With services delivered largely in-house across our UK sites, we stay close to the detail and take pride in making things happen properly.
We’re now looking for a proactive and commercially minded Promotional Merchandise Account Manager to join our team in Plymouth, helping clients create standout merchandise that strengthens their brand and delivers real results.
About the Role
This is a client-facing, consultative role where you’ll manage merchandise projects from concept through to delivery.
You’ll work closely with clients to understand their brand, campaigns and objectives, recommending high-impact promotional products that align with their goals, timelines and budgets.
This role suits someone who enjoys building relationships, spotting opportunities and taking ownership of projects end-to-end.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned client accounts
- Build and develop long-term, trusted client partnerships
- Understand client brand guidelines, marketing strategies and campaign objectives
- Identify opportunities for account growth and repeat business
- Prepare and present proposals, quotes and product recommendations
- Negotiate pricing, timelines and production specifications
- Stay up to date with product trends, sustainability options and sourcing innovations
Project Coordination
- Liaise with internal production, suppliers and logistics teams
- Ensure accurate order processing and artwork approvals
- Monitor timelines, quality standards and delivery schedules
- Proactively resolve issues to maintain a high level of client satisfaction
Skills & Experience
- Previous experience in promotional merchandise, branded products or a related marketing/sales environment preferred
- Experience sourcing products from UK and/or overseas suppliers
- Proven ability to manage projects from enquiry through to delivery
- Experience preparing quotes and managing client budgets
- Strong supplier negotiation and cost management skills
- Highly organised with strong attention to detail
- Confident communicator with a proactive, solutions-focused approach
Why Join Pollards?
- Be part of a business that delivers end-to-end brand solutions, not just individual products
- Work on a wide variety of projects across merchandise, print, creative and fulfilment
- Join a collaborative team where people take ownership and support each other
- Opportunity to build long-term client relationships and make a visible impact
- A business with strong heritage, modern capabilities and clear ambition for growth
Benefits
- 26 days holiday plus bank holidays
- Company pension scheme
- Hybrid working opportunities
- Ongoing development and progression opportunities
- Exposure to a wide range of clients, industries and projects
Your Future at Pollards
This role offers the opportunity to grow within a wider commercial structure, with potential progression into senior account management or broader commercial roles.
We’re building a business that connects creative thinking with real-world delivery and this role sits right at the heart of that.
Location: Plymouth, Devon (Hybrid)
Department: Customer Services
Employment Type: Full-Time Basis
Minimum Experience: Experienced
Compensation: £27,000 – £35,000 (dependent on experience)
Trainee Customer Service Representative (CSR) - Plymouth
Customer Services – Plymouth, Devon (Hybrid)
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.
As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.
You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Location: Plymouth, Devon (Hybrid)
Department: Customer Services
Employment Type: Full-Time Basis
Minimum Experience: Entry-level
Compensation: £21,200 – £25,000 per annum (dependent on experience) + progression path
Trainee Customer Service Representative (CSR) - Buckingham
Customer Services – Buckingham, Buckinghamshire (Hybrid)
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.
As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.
You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Location: Buckingham, Buckinghamshire (Hybrid)
Department: Customer Services
Employment Type: Full-Time Basis
Minimum Experience: Entry-level
Compensation: £21,200 – £25,000 per annum (dependent on experience) + progression path
Trainee Customer Service Representative (CSR) - Exeter
Customer Services – Exeter (Hybrid)
About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.
As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.
You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
Location: Exeter, Devon (Hybrid)
Department: Customer Services
Employment Type: Full-Time Basis
Minimum Experience: Entry-level
Compensation: £21,200 – £25,000 per annum (dependent on experience) + progression path
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1000+
YEARS OF COMBINED EXPERIENCE
8+
DIFFERENT NATIONALITIES
115+
TOTAL TEAM MEMBERS
Our ethos
Craft
Everything we do, we do to the highest standard. We strive for perfection, for uniqueness and to make things our customers are proud of, and we are too.
Innovation
We’re always looking for smarter, faster, better ways to do things – combining new technology with fresh thinking to stay ahead of the curve and bring more value to our clients.
Collaboration
We believe the best results come from working together – with our clients, our team and our partners. We listen, share ideas and build strong relationships that lead to great work.
Care
We care about the products and services we provide, the clients we look after and the team we employ. We care about the wider world and minimising our effect on it.
People are what make us.
At Pollards, our culture is built on integrity, pride in craftsmanship, and a commitment to long-term relationships. We value a thoughtful, collaborative approach where every team member plays a vital role in delivering exceptional results. With a strong focus on responsibility and continuous improvement, we foster an environment where people care about the quality of their work, each other, and the wider impact we make.
